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The Monitor application can be installed on any Windows (2000, 2003, XP,VISTA) computer on the network. In a WAN environment, Monitor can connect to any number of remote sites and provide live streaming of calls in progress.
With provision for VPN at a Truelog site, even a portable computer equipped with a 3G or GPRS data card can be used for monitoring live calls whilst away from the office. Only an internet connection is required (streaming at approx. 20kbps).
- Monitoring of multiple Truelog sites in wide area multi-office installation
- Selectable Trunk / Extension / Agent views, subject to user authorization levels
- Comprehensive live call information (outgoing dialled number, incoming calling number, call duration, extension number / name, trunk details)
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The Truelog Playback application can be installed on any Windows (2000, 2003, XP, VISTA) computers on the network.
In a WAN enviroment, the Playback application can connect to any number of remote sites, and where VPN is provided at a Truelog site, running Playback away from the office only requires an internet connection.
- Decryption & playback of calls within a selected date & time range, subject to user authorization (eg. all calls /specific extensions only / own extension only / own department only)
- Shortcut buttons for 'Last Hour', 'Today', 'Yesterday', 'Last 7 Days'
- View new calls as they are completed
- Playback of calls stored on Server, or Archived calls stored on removable backup media
- Hi-light selected call areas, replay continuously in 'Loop' mode
- Replay speed continuously adjustable between half & double speed
- Add & edit references and comments to calls
- Save decrypted calls to hard drive or removable media (entire call / call portion / multiple calls)
- Save calls as .wav or compact .mp3 format
- Comprehensive search filters:
- Date / time range
- Record ID
- Extension or Agent number
- Extension or Agent name
- Transferring and/or tranferred extension
- Department
- Trunk no.
- Call type (All calls, Incoming,Outgoing,Outgoing transferred,Incoming transferred,Radio)
- Destination (a name assigned to an external party)
- Call duration (greater than,equal to,less than a specified duration)
- Reference and/or Comment (where assigned)
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The Maintenance application is installed on the Truelog server but can also run on Windows workstations used by system administrators.
Maintenance provides a complete set of tools to configure and manage the Truelog system.
- Define Extension numbers / names, departments
- Define Logging profiles (days of week, times of day to record / not record)
- Assign Logging profiles to extensions and trunks
- Define customized Trunk / Extension views for individual users
- Define destinations by assigning specific names to specific external telephone numbers
- Configure parameters for optional AQM (Agent Quality Monitoring) module
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The Backup application is installed as a Windows service and automatically performs a backup of each day’s calls at a predetermined time (usually at midnight). Truelog’s recommended backup medium is the IOMega “Rev” Drive (70GB / 8,000 Hours per cartridge) but the system can also be configured to back up to removable SATA/SCSI or external USB hard drive.
Backup also monitors the disk space remaining on the server hard drive, and when disk space falls below a predetermined threshold, the oldest data is deleted in order to accommodate newer data.
Backup can be configured to report its activities via email and/or GSM modem (if equipped)
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